FAQ’s


ONE OF THE ITEMS I WANT TO PURCHASE IS OUT OF STOCK. WHAT NOW?

No worries. If one of the items you want to order is currently not on stock we can produce your item in our production facility in the Netherlands and we will get your item to you within the next 2 weeks.

WHEN WILL MY ORDER BE SHIPPED?

If you place an order we get to work right away. Therefore it generally only takes about two workdays to dispatch products that we currently have in stock.

I CAN’T ADD ITEMS TO MY SHOPPING BASKET. WHAT DO I DO?

You can try refreshing the webpage. If this does not work send us an e-mail with your order and we will take care of it.

IS IT POSSIBLE TO TRACK MY ORDER?

No unfortunately this is not yet an option.

IS IT POSSIBLE TO EXCHANGE OR RETURN MY ORDER?

If for some reason you are not happy with the products you have ordered, it is possible to return them within 14 days after dispatch. For more information take a look at our return policy.

WHAT IS THE STANDARD CORD LENGTH AND CAN I GET LONGER CORDS?

Almost all of our products come with a standart 2 meter cable. The one exception is the Arcturus which comes with an 8 meter cable. If you require a longer cable It is possible to order either a 5 meter or 8 meter cord at additional cost. Please contact us for prices and availability.

THE CORD IS TOO LONG, CAN I CUT IT?

Yes this is possible however this will void your warranty. To be safe please let a professional electrician do this for you. The cable is made out of fabric so make sure that the cable does not unravel once you have cut it. This can be avoided by taping the end right after cutting it.

WHAT SOCKETS ARE USED?

Depending on the country you are ordering from & product we will supply either a G9, E26 or E27 socket.

IS POSSIBLE TO INSTALL A DIMMER SWITCH?

Yes this is possible depending on the bulb you use.

I'M INTERESTED IN BECOMING AN AGENT OR RESELLER. IS THIS POSSIBLE?

Yes, you can find our contact information at the footer of the website. Send us an e-mail with your contact information and we will get back to you as soon as possible.

I NEED HELP WIRING UP MY SWITCHES AND LIGHT FITTINGS!

A manual will be provided with the products. If you are still struggling and the manual is not helpful enough we recommend to ask a professional electrician to help you out.

WHAT IS THE BEST WAY TO CLEAN MY PRODUCT?

A lot of our products are made from cardboard. Therefor you should not get them wet. We recommend using compressed air or microfiber cloths. You can also use your average duster.

WHICH LIGHT BULB IS RECOMMENDED?

We at Graypants believe in working responsibly. Therefore we recommend the LED Filament clear bulb for our Scraplight natural series. This is a energy saving bulb witch also compliments the design of our light fixtures the best. These bulbs are 2600-2700 Kelvin which is our recommended color temperature. You can order these bulbs in our web shop. For the Scraplight white series we recommend any frosted 3000 Kelvin bulb. This because white takes on any color so the bulb you use in the white series will influence the look of the lamp. For our MOA series a G9 bulb would be the best choice.

IS THE CARDBOARD USED IN GRAYPANTS PRODUCTS FLAMMABLE?

Any cardboard is flammable. However, the products we produce are all treated with a fire retardant spray.

ARE YOUR LIGHTING PRODUCTS SUITABLE FOR OUTDOOR USE?

No, A lot of our products are made with cardboard which can not get wet. Humidity however is no problem for our products.

WHAT IS THE WATTAGE ON THE RECOMMENDED BULBS?

This depends on the light fixture. The maximum wattage is noted on the inside of the shade of each individual model.

ARE THERE ANY DIFFERENT COLORS FOR THE SCRAPLIGHT SERIES?

We offer two different colors. The natural and the white series.

WHERE CAN I SEE AND BUY GRAYPANTS PRODUCTS IN A STORE OR SHOWROOM?

You can find a store near you in our store locator on the website. If there is no store near you please send us an e-mail. We ship world wide!

WHERE DOES THE PRODUCTION TAKE PLACE?

Graypants has a partnership with IBN, a production facility in Veghel in the Netherlands is where most of the products are produced. The factory is a social enterprise that spends a lot of attention on developing peoples capability’s for those who need extra guidance. There are very few jobs for people with a distance to the labor market . The partnership provides jobs to these people to have a fulfilling job with honest wages.

ARE THE GRAYPANTS PRODUCTS CE OR cULus CERTIFIED?

All have the needed certification. If you need to know which certification applies to specific products you can contact us.

WHERE CAN THE PRESS KIT BE FOUND?

You can find the general press information on the resources page on the website. Click HERE for resources. For more specific material you can contact our marketing department you can find our contact information in the footer of our website.

HOW CAN THE RESOURCES BE VIEWED?

Please email us for registration and we’ll get back to you with your personal login details. You’ll then be able to login via the login tab in the navigation bar.

WHERE CAN THE GRAYPANTS CONTACT INFORMATION BE FOUND?

Our contact information is displayed in the footer of our website.

WHAT PAYMENT OPTIONS ARE ACCEPTED ACCEPT?

We use PayPal which allows you to pay with your PayPal account or via your credit card.

IS THERE A VOLUME OR TRADE DISCOUNT?

Yes we do depending on the order. Contact us for further information.

DO YOU SHIP INTERNATIONALLY?

Yes of course. We ship worldwide.

WHAT ARE THE SHIPPING COSTS?

This depends on where we need to ship to. In the checkout window in the shop you can calculate the shipping costs by entering your zip code.

WHAT IF MY ZIP CODE IS NOT AVAILABLE?

It is possible that our store does not recognize your zip code. In this case you can contact us for further information about your shipping costs.

WHAT IF ONE OF MY PRODUCTS HAS ARRIVED DAMAGED?

If one of your products has been damaged during shipping please let us know within at least 7 days so you can return your damaged item and we can replace it right away. For more information take a look at our returns policy.

WHAT COLORS ARE THE CORDS?

The cords are rapped by fabric and come in two colors. The Scraplight natural series comes with a black cord and the Scraplight white series comes with a white cord.

WHAT ARE THE DIMENSIONS OF THE CANOPY?

This can be found in the spec sheets which you can find in our resources page.